Customer Service Training Programs for Businesses in Clearwater, FL & the Bay Area
At Stronghold Training, we provide customer service training programs to businesses in Clearwater, Florida, and throughout the Bay area that help create raving customer reviews and boost referral business. Ancillary aspects of customer service have changed over the years, but the root of providing premium-quality customer service remains the same. Nowadays, consumers have various outlets to leave reviews and engage with other patrons, giving the customers a louder voice when it comes to their experiences with your business. However, one thing that will never go out of style is providing attentive, personalized service. So how do you get there? That’s were Stronghold Training comes in.
If you feel that your business in the Clearwater, FL, area is lacking in morale and culture, this can directly affect the type of customer service your team provides. When you turn to Stronghold Training, we’ll dive into your business to understand the root of the customer service issues you’re experiencing. Then, we’ll work together through various workshops to help your team perfect their communication skills, establish a standard procedure for customer service complaints, and more.
Once you’ve partnered with Stronghold Training, you’ll find that there’s so much more to customer service training than simply, “The customer is always right,” and we’ll work to ensure the principles taught in our trainings are implemented in your daily processes.
For more information on the training programs we have available to companies in the Clearwater, FL, area, contact Stronghold Training today.
the three sciences
Moving everyone up to consistently high performance levels requires reaching every dimension of an individual’s capacity. The success of the candidate selection process comes from a complete analysis of 43 job related factors, described below.
Every behavioral style has a natural head start towards performing well in certain roles and the best-case scenario is to put them in that role. The job matching process identifies the unconscious, gut-level behavioral style that comes naturally to a person. With that information, their tendencies in regards to twelve behavioral traits can be compared to the behavioral traits required by a job, and if they correspond, you have one component of a great job match.
There are four fundamental aspects of behavior that are involved in every aspect of life, and they are necessary to varying degrees in every job. Understanding a person’s natural way of operating in each of these areas gives a reliable indication of how they tend to perform on the job.
How a person addresses problems and challenges.
How a person handles situations involving other people.
How a person demonstrates pace and consistency in their work.
How a person responds to rules and procedures set by others.
Values are motivators that drive behavior. Because they indicate what a person cares most and least about, they describe why individuals act the way they do, revealing the inner motivation for their behavior. Values are measured in six areas: theoretical, utilitarian, aesthetic, social, individualistic and traditional. With knowledge of which of these values a job satisfies, each employee can be matched to a job that matches their inner drive. This component of the process assures that the person is matched to a job they are most likely to embrace and excel at. When a person clearly demonstrates passion for their work, it is because their motivators are well-matched to the job. They will be more productive and enjoy doing their work. Motivators are the powerful underlying source of a person’s energy to perform on the job.
All jobs require a variety of skills such as planning and organization, presenting, problem solving and conflict management. There are 25 professional competencies that are universally agreed to be necessary in the workplace in varying degrees according to the position. How important or unimportant each skill is for effective job performance will vary from job to job and may also be unique for similar jobs at different companies. For example, a high level of mastery in negotiation and written communication may be crucial to success for a salesperson in one field, while neither will matter at all for a salesperson in a different industry.
- Conceptual Thinking
- Conflict Management
- Continuous Learning
- Customer Focus
- Decision Making
- Employee Development
- Diplomacy & Tact
- Goal Achievement
- Futuristic Thinking
- Interpersonal Skills
- Personal Accountability
- Planning & Organization
- Problem Solving Ability
- Understanding & Evaluating Others
- Written Communication
Stronghold Training under promises and over delivers!– Kevin Whaley,
Practice Administratorblank text
I like the management tools and resources that were provided, they have really helped me to stay organized.– Ashley Proulx,
Front Office Managerblank text
The structure Stronghold put in place has ensured my team stays organized and executing tasks better than I thought possible.– Faris Awad,
Clinic Managerblank text
I got more accomplished in one coaching session with Stronghold than I did over an entire year with my former coach.– Xina Rim,