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Contentment is THE Key to Lasting Success

Contentment is THE Key to Lasting Success

A hunger for success is a prevalent desire among many, if not most, professionals. Typically when I am coaching young executives, owners and sales professionals, they assume I understand their desire for growth. This ambition may derive from an excitement to take the...

Three Management Rules for Holding Employees Accountable

Accountability Is Seriously Lacking Today At Stronghold Training, when working with various organizations, regardless of industry, two complaints are often heard. First, we are told that internal communication is poor. Second, and almost without fail, that there...

Leadership Gone Wrong: Empathy Killers

One of the pillars of emotional intelligence is empathy. I like to say that empathy is just the business word for compassion. Empathy is the ability to recognize the emotions of others from their perspective and then relate to them appropriately. Sympathy is sharing...

Three Reasons Why You Shouldn’t Avoid All Negative People

As I scroll the social news feeds I consistently see one message: “Avoid all the negative people in your life.” On the surface this sounds reasonable. After all, who really enjoys a negative, whiny complainer? Well, typically only other complainers! Misery truly does...

What NOT to do in Customer Service

When educating customers goes wrong Businesses want to educate their customers. Companies across the globe spend billions to ensure their message is heard. When handling complaints from our customers, education needs to take a back seat. When a customer brings an...

Are you asking enough questions when selling?

Salespeople want to solve the customer’s problems The best sales veterans are quick to present solutions when selling, eager to hone in and close the deal. However, trust is built through deeper engagements which require more questions than many sales pros are...

Learn How to Never Make a Cold Call Again!

No Sane People Like Cold Calling Most sane salespeople feel some reluctance before picking up the phone to interrupt a stranger. Why? Because we don’t want these calls ourselves and we know our own propensity to treat cold callers, well… coldly. Greedy Ambition and...
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