Customer service has become highly impersonal in our modern age.
Since people know they are being treated like a number they can be very aggressive towards service representatives.
The solution is to rejuvenate the heart of service within every team member. Managing customer expectations in order to exceed expectations is key. Mastering communication and taking initiative is the path towards customer service excellence.
Our in-house customer service training will improve your team’s culture and morale, boost customer engagement and begin creating raving fans and referral business.
Our workshops raise your skill level far more than experience would alone. This is not fundamentals training, this is how you become remarkable. If for any reason you’re not satisfied with your experience, we’ll refund the cost of the workshop, no questions asked. So why not register today?
Stronghold Training under promises and over delivers!– Kevin Whaley,
Practice Administratorblank text
I like the management tools and resources that were provided, they have really helped me to stay organized.– Ashley Proulx,
Front Office Managerblank text
The structure Stronghold put in place has ensured my team stays organized and executing tasks better than I thought possible.– Faris Awad,
Clinic Managerblank text
I got more accomplished in one coaching session with Stronghold than I did over an entire year with my former coach.– Xina Rim,