Team Member Assessments

 

Customer service has become highly impersonal in our modern age.

Since people know they are being treated like a number they can be very aggressive towards service representatives.

 

The solution is to rejuvenate the heart of service within every team member. Managing customer expectations in order to exceed expectations is key. Mastering communication and taking initiative is the path towards customer service excellence.

 

Our in-house customer service training will improve your team’s culture and morale, boost customer engagement and begin creating raving fans and referral business.

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accelerate your growth with

team member assessments

Talent insights

Combining both behaviors (DISC) and driving forces (motivators), this is an integrated report that explains the how and the why behind our actions.

Commonly used to: Engage employees, coach leaders, build better communication and to select team members.

SAMPLE

trimetrix dna

TriMetrix DNA describes how people behave, why they behave that way, and what the process is behind their decision-making.

Commonly used to: Develop talent effectively for leadership and for high potential team members, also for job fit evaluation.

SAMPLE

trimetrix eq

TriMetrix EQ is an integrated section that will illustrate the impact emotional intelligence has on core behavioral styles, as well as the top driving forces.

Commonly used to: Assist in executive coaching, selection and the development of high potential employees.

SAMPLE

Talent insights

Combining both behaviors (DISC) and driving forces (motivators), this is an integrated report that explains the how and the why behind our actions.

Commonly used to: Engage employees, coach leaders, build better communication and to select team members.

SAMPLE

trimetrix dna

TriMetrix DNA describes how people behave, why they behave that way, and what the process is behind their decision-making.

Commonly used to: Develop talent effectively for leadership and for high potential team members, also for job fit evaluation.

SAMPLE

trimetrix eq

TriMetrix EQ is an integrated section that will illustrate the impact emotional intelligence has on core behavioral styles, as well as the top driving forces.

Commonly used to: Assist in executive coaching, selection and the development of high potential employees.

SAMPLE

Behaviors (DISC)

Measured in four proportions (Dominance, Influence, Steadiness and Compliance), Behaviors/DISC reveal how an individual will perform, including how they prefer to communicate, what he or she will bring to a team, his or her ideal environment and possible limitations he or she may face.
Our behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment.

TTI Success Insights’ assessments measuring Behaviors/DISC examine an individual’s dominance, influence, steadiness and compliance, revealing the ways in which one responds to the following:
•  Problems and Challenges
•  Influencing Others
•  Pace of Environment
•  Rules and Procedures

Behaviors (DISC)

Measured in four proportions (Dominance, Influence, Steadiness and Compliance), Behaviors/DISC reveal how an individual will perform, including how they prefer to communicate, what he or she will bring to a team, his or her ideal environment and possible limitations he or she may face.
Our behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment.

TTI Success Insights’ assessments measuring Behaviors/DISC examine an individual’s dominance, influence, steadiness and compliance, revealing the ways in which one responds to the following:
•  Problems and Challenges
•  Influencing Others
•  Pace of Environment
•  Rules and Procedures

12 Driving Forces (Motivators)

Driving forces uncovers what motivates and engages an individual in work and in life. There are 6 motivators that uniquely define what sparks movement and ambition in each of us.

Just as behavioral (or DISC) assessments help tell us how people behave and perform in a work environment, our 12 Driving Forces assessment reveals why they do what they do and what impacts their decision-making.

These assessments measuring 12 Driving Forces examine the relative prominence of the following:

  • Instinctive/Intellectual (Knowledge)
  • Selfless/Resourceful (Utility)
  • Objective/Harmonious (Surroundings)
  • Intentional/Altruistic (Others)
  • Collaborative/Commanding (Power)
  • Receptive/Structured (Methodologies)

12 Driving Forces (Motivators)

Driving forces uncovers what motivates and engages an individual in work and in life. There are 6 motivators that uniquely define what sparks movement and ambition in each of us.

Just as behavioral (or DISC) assessments help tell us how people behave and perform in a work environment, our 12 Driving Forces assessment reveals why they do what they do and what impacts their decision-making.

These assessments measuring 12 Driving Forces examine the relative prominence of the following:

  • Instinctive/Intellectual (Knowledge)
  • Selfless/Resourceful (Utility)
  • Objective/Harmonious (Surroundings)
  • Intentional/Altruistic (Others)
  • Collaborative/Commanding (Power)
  • Receptive/Structured (Methodologies)

competencies

Measuring 25 research-based personal skills directly related to the business environment. Applied in conjunction with a job benchmark, Competencies ensure the skills of each individual match the soft skills required by the job.

Research has shown that, for many jobs, personal skills (or soft skills) are just as important as technical skills in producing superior performance. Personal skills are often transferable to different jobs, whereas technical skills are usually more specific.

Our assessments measuring Competencies examine the level of development of 25 unique personal skills, ranking them from the most well developed skill to the one requiring the greatest level of further development.

competencies

Measuring 25 research-based personal skills directly related to the business environment. Applied in conjunction with a job benchmark, Competencies ensure the skills of each individual match the soft skills required by the job.

Research has shown that, for many jobs, personal skills (or soft skills) are just as important as technical skills in producing superior performance. Personal skills are often transferable to different jobs, whereas technical skills are usually more specific.

Our assessments measuring Competencies examine the level of development of 25 unique personal skills, ranking them from the most well developed skill to the one requiring the greatest level of further development.

Emotional Intelligence (EQ)

Emotional Intelligence is an individual’s ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

Our research indicates that successful leaders and superior performers have well developed EQ skills. This enables them to work well with a wide variety of people and respond effectively to the rapidly changing conditions in the business world.

EQ examines five key areas pertaining to intrapersonal and interpersonal relations:

  • Self Awareness
  • Self Regulation
  • Motivation
  • Empathy
  • Social Skills

Emotional Intelligence (EQ)

Emotional Intelligence is an individual’s ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

Our research indicates that successful leaders and superior performers have well developed EQ skills. This enables them to work well with a wide variety of people and respond effectively to the rapidly changing conditions in the business world.

EQ examines five key areas pertaining to intrapersonal and interpersonal relations:

  • Self Awareness
  • Self Regulation
  • Motivation
  • Empathy
  • Social Skills

professional workshops

Our workshops raise your skill level far more than experience would alone. This is not fundamentals training, this is how you become remarkable. If for any reason you’re not satisfied with your experience, we’ll refund the cost of the workshop, no questions asked. So why not register today?

THOM PIRONE, Executive Trainer




  • Stronghold Training under promises and over delivers!
    – Kevin Whaley,
    Practice Administrator
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  • I like the management tools and resources that were provided, they have really helped me to stay organized.
    – Ashley Proulx,
    Front Office Manager
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  • The structure Stronghold put in place has ensured my team stays organized and executing tasks better than I thought possible.
    – Faris Awad,
    Clinic Manager
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  • I got more accomplished in one coaching session with Stronghold than I did over an entire year with my former coach.
    – Xina Rim,
    Realtor
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Companies Thom has Served

Accelerate Your Growth.
Make a measurable impact on your organization and develop strategies for individual growth.
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Accelerate Your Growth.
Make a measurable impact on your organization and develop strategies for individual growth.
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